5 Needed Information Of Complaining Guest

5 Needed information of complaining guest

The 5 Most Common Hotel Guest Complaints

1. Noisy neighbors

No matter what type of hotel you’re running, where it’s being run, or how big it is. You WILL have to eventually deal with guests complaining about noisy neighbors. This is troublesome for a variety of reasons. Your guests paid good money to stay at your hotel and getting some peace & quiet shouldn’t be too much to ask. In fact, it’s really the bare minimum of what’s expected of your hotel’s service.

To ensure you deal with it correctly, make sure to politely ask their neighbor to please keep their volume down because it’s bothering the other guests. Keep in mind that the noisy neighbors are still guests at your hotel and should be treated with appropriate respect.

2. No hot water

You get off your flight, finally get a car to take you to your hotel, and all you want to do is relax by taking a nice hot shower. You turn the water on and…it’s freezing.

This is a common issue that hotel guests have, and rightfully so. While it may initially come off as a “first world problem”, remember that your hotel’s job is to provide an environment that mimics what they’re used to. And that includes having hot water readily accessible.

If the issue isn’t able to be fixed, make sure to move them to a new room or consider calling in a plumber.

3. Small beds

I know, I know. The description very clearly states that the room comes with a queen and the guest is complaining that it’s too small. While this issue may be especially annoying, the reality is that many people may have unrealistic expectations on what a queen-sized bed (or any bed for that matter) should actually look like. Take the time to calmly explain that the beds are the correct size.

4. Dirty rooms

From roadside motels to 5-star luxury hotels, hotels of all types are susceptible to complaints regarding their cleanliness. Mistakes happen, so don’t spend too much time freighting over it. Just make sure to apologize profusely and to correct the issue while explaining to your staff where they went wrong.

5. Temperature of their room

No matter what you do to try and prepare, this issue will find a way to rear its ugly head no matter what. While one person may find the temperature to be perfectly suitable, another person may find that exact temperature too hot/cold. I wish there was a one fix solution for this, but there isn’t. Your best bet is to handle it by a case by case basis and revert back to the “I’m so sorry for the issue” response.

HOPE IT HELPS PO

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