8. A set of rules and standards that tell employees what is expected of them and how they should act in various work situations.
a. Notice
b. House Policies/ House Rules
C. nespaper
d.meeting
9. It is a communication that contains directive, advisory or informative
a. Meeting
b. Memorandum
c.circular
d.notice
10. It is a medium of communication (such as newspapers, radio or television) that is designed to reach the mass of the people.
a. Meeting
b. Memorandum d.notice
C.mass media
d.notice
11. Which of the following statement showing a good attitude when receiving gratuity from a guest?
a. Immediately count the money in front of the guest.
b. Thank the guest for the gratuity and immediately put in the pocket.
C. ask for more gratuity from guest
d. all of the above
Answer:
a
b
c
im not sure if my answer si correct
