What are the things to do when a guest complain?explain steps on how you handle guest complain
Answer:
Stay Calm. It might be extremely difficult to do, you must stay calm when handling a customer complaint. …
Listen. Frequently, if a customer comes to you with a problem, it means that they want to be heard. …
Be Kind. …
Acknowledge the Issue. …
Apologize and Thank Them. …
Ask Questions. …
Make It Speedy. …
Document Their Responses
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