give two types of complaining customers. Differentiate them by filling out the spaces of the chart.
type of complaining customer
1.
2.
Answer:
1 Aggressive Complainers | They tend to be loud, angry and confrontational, and they may use threatening or abusive language to express their dissatisfaction. | A customer who yells at a customer service representative because their product arrived late and demands an immediate solution, or a customer who threatens to write a bad review on social media if their issue is not resolved quickly.
2. Passive Complainers | They tend to express their dissatisfaction in a more subtle or indirect manner, such as avoiding eye contact or giving short, curt responses. They may be hesitant to speak up and may not assertively communicate their needs or desires. | A customer who receives the wrong order at a restaurant but chooses not to say anything, or a customer who experiences poor service at a store but chooses to leave quietly without addressing the issue with the staff.
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